Getting an R&R Xbase error when posting payslips to Mystaffinfo.

Answer ID 31492   |    Published 24/07/2009 11:58 AM   |    Updated 16/02/2016 02:44 PM

Why does an R&R Xbase error occur when posting payslips to Mystaffinfo?


In this article we detail an error message when posting payslips to MystaffInfo and how to prevent this error.

More user information is available online or as a Pdf through your software application

When posting payslips to Mystaffinfo you may get the error as displayed below.
This can be caused when unrecognised characters are used in the "New Report Name" field during the creation of the Payslip reports to Mystaffinfo.

Error message


Changing Mystaffinfo Payslip name.

1. Once the appropriate payslip report has been selected, change the Output Destination to Mystaffinfo
2. Click on Create File
3. In the "New Report Name" field, enter the name that the report is to display on your employees MyStaffInfo webpage.  The report name must start with Payslip then can contain any other details that you wish, such as the date.  If a date is entered, it cannot contain any of the "/" characters that would normally be associated with a date but you can use other characters such as "-" or "_", or you could enter just the numbers of the date such as "240709".  


4. Click Create File
5. Once the file has been created you will get the message "Reports have been created and uploaded to the website successfully", letting you know that the reports should now be available for the employee's to view 
6. The employee can now view their payslip on Mystaffinfo, under the Payslip Tab.


Disclaimer: This information is of a generic nature. For specific advice regarding your particular circumstances, please contact your Accountant, the Inland Revenue Department, New Zealand at Work, Australian Taxation Office or your IT Consultant as appropriate.
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